Dokit Support

Questions, problems, and how things work

Dokit turns the documents you already have into something you can search, ask questions about, and actually find again — entirely on your own device.

Getting started

Why does it download something on first run?

Dokit runs AI models on your device, so there's a model to fetch the first time. It can be a large download — use Wi-Fi, and leave it running. On devices that support Apple Intelligence, Dokit can use the built-in model instead, with no download at all.

The download is slow or stopped

Downloads resume, so you can leave the app and come back. If one seems stuck, cancel and retry it from Settings → Models. Downloads run over Wi-Fi by default.

How much space do I need?

The models are the bulk of it. Settings → Import & Storage shows exactly what's using space, and lets you remove a model you're not using.

Getting the best results

Dokit reads your documents with an on-device AI model. A few habits make what it gives back noticeably better.

Capture clean pages

• Shoot the whole page in good, even light, with the text roughly straight and in focus.
• A PDF that already contains text (exported, not scanned) reads most accurately of all. For a photo or a scanned PDF, Dokit reads the text off the image, so sharpness matters.
• Multi-page document? Keep its pages together in one import rather than as separate one-page items.

Use the Hint to correct a document, not describe it

Each document has a Hint field (tap Edit). What you write there is handed to the model when it categorizes the document and pulls out its facts. The key thing to understand: the model already reads the document, so restating what's plainly on the page — "electricity bill from ACME" — tells it nothing it didn't have. A hint earns its keep when it steers the model somewhere it wasn't going on its own:

• Point it the right way when it gets the type wrong: "This is a payment receipt, not a warranty."
• Say what you actually care about, so the right facts come out: "What matters here is the renewal date and the excess."
• Add context the document itself doesn't state: "This is for my business account, not personal", or "Keep for the 2026 tax return."
• Disambiguate who or what it's about when the page alone is unclear.

After you add or change a hint, use Re-classify or Recompute facts to apply it. If a document already came out right, it needs no hint at all.

The Hint is fed to the AI by design. For a private note that must never reach any model, use the separate Notes field instead — it stays on your device and is never sent to the AI, searched, or used in understanding.

Give your categories hints to settle the close calls

Under Settings → Categories you can add a one-line hint to a category or subcategory. Like a document hint, it's worth most where the model would otherwise hesitate — drawing a boundary it can't guess on its own. For example, a hint on "Home" that reads "the house itself — mortgage, deeds, repairs; not household bills" tells Dokit where a mortgage statement goes when "Home" and "Finance" both look plausible. You can also set the default facts a category usually carries, so the model knows to look for them even when they're easy to miss.

Ask Dokit to find a fact it missed

If a document clearly contains something Dokit didn't pull out, you don't have to type it in yourself — you can ask Dokit to find it. On the document's facts, add a fact with just a name and leave the value empty (the field even says "empty = request"). It becomes a requested field, and the next time you Recompute facts, Dokit tries hard to locate that value in the document — handy for a specific thing like "Policy number", "IBAN", or "Serial number". Re-running only merges in what it finds; the values you've kept or edited are never overwritten.

Ask good questions

Ask works best when the question is specific and names the thing — "When does my car insurance expire?" beats "insurance?". Every answer is cited: tap a numbered source to open the document it came from. If Ask says it can't find the answer, the fact may live in a document that hasn't finished processing, or that has no search model behind it yet.

Let Subjects connect the dots

Dokit recognizes the people, vehicles, and other things your documents are about and groups documents under them (the Subjects tab). If it splits one person into two, or you spot duplicates, you can merge them — and it learns to keep them together next time.

Pick the right model for the job

A larger model is more accurate but slower and needs more space and memory; a smaller one is quick and light. If accuracy on hard documents matters more than speed, switch under Settings → Models. Keeping the embedding model installed is what enables meaning-based search and Ask.

Using Dokit

My documents are still "processing"

Importing, reading and understanding a document happens in the background, and pauses when your device is hot or busy. Keep the app open to let it work through the queue.

Search finds nothing

Search needs an embedding model. If you skipped it, Dokit still does keyword search, but not meaning-based search or Ask. Add one under Settings → Models, then let the library re-index.

Ask gave a wrong or incomplete answer

Answers are generated by an on-device model from your own documents, and are cited — tap a numbered source to open the document it came from and check it. Always verify anything important against the original. Smaller models are faster but less accurate; a larger model usually answers better.

Something was categorized or extracted wrongly

You can correct anything, and your corrections are kept — Dokit will not overwrite them when it reprocesses a document.

Sync, purchases, privacy

iCloud sync

Sync is off by default. When you turn it on, your library syncs through your own private iCloud, between your own devices. Sync starts fresh, and takes effect after you restart the app. Both devices need to be signed into the same Apple Account with iCloud Drive on.

Purchases and subscriptions

Purchases are handled by Apple. To manage or cancel a subscription, or request a refund, use your Apple Account settings — we can't do it for you. If a purchase isn't recognized on a new device, use Restore Purchases on the Dokit Pro screen.

What happens to my documents?

They stay on your device. Nothing is uploaded to us — we run no server and collect no data. See the Privacy Policy.

Reporting a problem

The more of this you can include, the faster it gets fixed:

• What you did, and what happened instead.
• Whether it happens every time.
• Your app and device version (Settings → Send Feedback fills these in).
• Which model you're using, if it's about accuracy or speed.

Please don't send us your documents — we don't need them, and we'd rather not have them.

Also see the Terms of Use.